Oh to be the library's Alvin Toffler!

What is the future of library reference services?  On March 5, 2015 I had the privilege to speak on that topic with the students of the Nova Scotia Community College Library Technician program.  I've taught students in the Master of Library and Information Science program, but this is the first time speaking with this group.  They are a wonderful group of students, and they are keen to understand where their profession is heading.  The invitation came as a response to my request on the APLA listserv for innovative research support service examples.  I was curious what cool things were going on and so were these students. It was surprised by how few innovations were...

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